Shopping For Service: 4 Questions To Ask An Internet Service Provider
ShareIf you're lucky enough to have multiple Internet service providers (ISPs) from which to choose in your area, then you'll definitely want to shop around before you sign a contract. This way, you can make sure to choose the right ISP to suit your specific needs and budget. As you're speaking with representatives from a prospective ISP, there are a few key questions worth asking.
Do You Throttle Speeds?
Unfortunately, it is becoming more common practice these days for ISPs to "throttle" speeds once their respective accounts have used a certain amount of bandwidth for the billing cycle. This means that your speeds will be slowed down until the next billing cycle begins, which could affect your browsing and streaming experience. Ideally, you'll want to find a provider who will not throttle speeds and will outline this in your contract.
Are Speeds Guaranteed?
Speaking of speeds, make sure the speed for which you're signing up will be guaranteed. This is not always the case, as certain types of Internet connections simply cannot have guaranteed speeds. Fiber Internet connections are an exception to this, so if you have fiber available in your area, check it out! And remember that you can run quick, easy, and free speed tests online to measure your download and upload speeds at any time.
What Kind of SLA Do You Offer?
Today's ISPs should offer some sort of service level agreement (SLA) in their contracts that essentially outlines their commitment to quality and service. Look for a company that is able to offer a 100% SLA for things like downtime and latency. This will ensure that you receive the best possible experience and reliability with your connection.
What's My Bottom Line?
Don't hesitate to ask for a detailed breakdown of what your monthly costs would be for your Internet service. After all, the base price of your Internet is rarely what you'll end up seeing on your monthly bill since you will also be required to pay certain taxes and other fees. You may also be charged a monthly fee if you'll be renting a router from your ISP, so be sure to ask for an exact amount so that you can compare prices fairly!
Shopping around for an Internet service provider can take some time, but in the end, you'll be glad you did. From there, you can enjoy reliable and affordable service at your home!